Feedback & Complaints.
Something broken? Something wrong? Something you want to see? Here's how to tell us — and what actually happens after you do.
Where to Send What
There are six channels. They serve different purposes and have different response times. Sending a DMCA takedown to the Discord, or a bug report to the copyright agent, means we might miss the message.
Discord
General feedback, bug reports, feature requests, creator support. Answered in order, by a human, usually same-week.
Anything you'd rather not say publicly. Complaints, sensitive reports, long-form feedback.
Community Board
Public discussion. No account needed. Moderated before it appears. Good for "is anyone else seeing this?"
DMCA / Legal
Copyright takedowns and other legal notices. Must go to the designated agent by email. Not processed via Discord.
Newsletter
Subscribe to The Dispatch. One email when a big batch of new works goes live, or when we upgrade infrastructure.
Donations
Keep the server alive and the site ad-free. Every donation is listed on the thank-you page, with permission.
Send It Directly
If you'd rather not use Discord and don't want to open a mail client, this form builds an email for you. Your browser opens a draft addressed to us — nothing is sent until you hit send in your email app.
What Happens After You Send It
Honest expectations
- You do not get an automated reply. We don't run auto-responders. If you don't hear back, it means a human hasn't reached your message yet — not that it was ignored.
- A human reads every message. No filters, no bots, no ticket system.
- Response time varies. Bug reports: usually within a few days. Complaints: usually within a week. Feedback: whenever the queue clears. Takedowns: within 48 hours, per DMCA.
- We don't keep a copy of your message after it's resolved. We reply, we fix, we delete. That is why there is no follow-up email six months later asking you to rate our support.
- We never ask you to log in. Feedback doesn't require an account and never will. If anyone claiming to be from tinyfiles.tv asks you to log in or share a password, it's phishing — report it.
What We Can't Help With
To save you a round-trip, here's what falls outside the queue:
- Recovering a lost save code. If you've lost your code, the save is gone. There is no way to look it up — we don't have your email, IP, or any identifier to search by. See the Save System page.
- Password recovery. Players don't have passwords. Creator and rater logins are handled manually via Discord; DMCA requests must go by email.
- Removing a game because you don't like it. We don't remove works for taste. We remove for content policy violations, security issues, or DMCA. See the Terms of Service.
- Monetization advice. We don't handle money between you and anyone else. Donation and marketplace links on creator pages go straight to the creator's own service.
- Guaranteeing a response to a specific complaint. If you want a formal, on-record resolution, DMCA is the only path that has a defined legal process. Everything else is best-effort.
If You're Reporting Something Serious
If you're reporting a content violation, an abusive submission, a security issue, or anything where harm is possible, use the email channel, not Discord. Include:
- The URL of the work or page.
- What the problem is, in plain language.
- Screenshots if applicable.
- Whether it's ongoing or historic.
We treat all serious reports as confidential. We do not publish your name, and if we take action we do not tell the creator who reported it.
Copyright / DMCA
If you believe your copyrighted work has been used in a way that constitutes infringement, send a written notice to our designated copyright agent. We do not process DMCA requests through Discord, social media, or the community board.
Designated Copyright Agent
Michael A. Mabes229 Poplar Avenue
Devon, PA 19333
United States
What to include
Identification of the copyrighted work · the URL of the alleged infringement · your contact information · a good-faith statement · a statement under penalty of perjury that you're authorized to act on the copyright owner's behalf · your physical or electronic signature.For the full procedure — the six required elements under 17 U.S.C. § 512(c)(3), how a counter-notice works, and the repeat-infringer policy — see the DMCA & Copyright page.